A massive IT outage caused chaos and long delays at airports across the globe, with more than 25,000 delays and 2,500 cancellations reported. American Airlines, Delta Air Lines, and United Airlines all issued ground stops in response to the outage. The Federal Aviation Administration assured that air traffic control was not affected.
The outage, caused by an issue with the Microsoft cloud, impacted major businesses, police forces, and public transport. Microsoft stated that the underlying cause was fixed but residual effects continued to affect some services. Another issue involving the CrowdStrike Falcon agent, a cybersecurity platform, was also reported.
Passengers faced frustration and uncertainty as they dealt with delayed and canceled flights. Some described scenes of confusion and chaos at airports such as JFK Airport and Newark Liberty International Airport, with kiosks and boards not functioning properly. In Paris, the airport authority noted slowdowns and delays at Charles de Gaulle and Orly airports.
The Chicago Department of Aviation monitored the situation, while airlines like Porter Airlines and KLM Royal Dutch Airlines canceled flights due to the outage. In Spain, Aena reported a computer systems incident at all airports, causing delays. Overall, the global IT outage served as a test of patience for travelers as they navigated the disruptions at airports worldwide.
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