Dodson, an IT team of one, praised the benefits of the cloud model, particularly Epicor’s BisTrack software as-a-service. The hosting team’s responsiveness, support, and streamlined processes allowed Dodson’s team to work from home during the pandemic seamlessly. Order taking, accounting, and data insights all saw immediate improvements with the Epicor system. For over a decade, Dodson has experienced consistent growth rates using Epicor BisTrack.
In 2024, Dodson implemented the Epicor Warehouse Management Solution (WMS) further enhancing inventory accuracy and efficiency. Manual stock counts were eliminated, and real-time inventory stats improved visibility and decision-making. Productivity increased by 50% with the new system, allowing for higher volume processing without increasing staff.
Next steps for Dodson include mobile delivery testing and integration of GPS Insight with Epicor BisTrack to enhance proof-of-delivery processes. Additionally, Dodson plans to utilize the customer stratification module to better understand customer profiles and boost profitability.
Overall, Dodson’s experience with Epicor has been positive, with the software providing substantial benefits and improvements to operations. The success story showcases how Epicor’s solutions can optimize workflows, increase productivity, and drive growth for businesses.
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